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Rob was easy and fantastic to work with. He is truly an expert in his field and made sure we got the best possible mortgage rate. He was truly on our side. I highly recommend him to anyone thinking of buying or refinancing a home. I know I’ll use his services again in the future.
Best decision I made. Rob Tamaela at Tamaela Mortgage was the best choice I made in purchasing a home.
Rob was immediately responsive to me regardless of the day or the hour or whether the man is even on vacation or not. From before I even decided to use him asking him hours of questions at Starbucks to the very last day and beyond. He replied to every email or text or call right away. He proved a level of expertise and professional knowledge again and again regardless of small questions or big questions that made me confident that I truly had an expert on my team.
Rob is an awesome broker He helped us with 2 purchases and a refi.. I can’t say enough about the high touch service and how he kept us informed educated along the way.. not all of the processes were stress free , but they were as smooth as they possibly could be all due to Rob’s expertise !
Thanks so much to you and your team! Your customer service level is impressive and unbeatable!! I feel more informed, responded to and taken care of than I ever have. I tell all of my friends and colleagues about you. When I’m talking to you or one of your team members, I feel like I’m your only client…thanks for placing such a high level of importance on the lost art of customer service. It truly goes a long way in my book.
Take care and I’ll make every effort to send more folks your way. Thanks for everything,
You made the process smooth and un-confusing! Superb communication, always had an answer, very knowledgeable, confident, trustworthy, and friendly. Rob is very passionate about what he does and we feel we were greatly well taken care of and he even cares about us after we closed! We’re coming back for sure!
Rodney and Jamie
It was my first time home buying experience & I was very inexperienced at getting a mortgage shopping for rates etc. Rob and Dana helped me a ton throughout the process. Always were there to answer the questions. Made the process seamless. I had a requirement of closing within 20 days and he delivered it within 15 days! A true professional! Knows his stuff and I recommend him to anyone and everyone. Talk to Rob at least once before finalizing your mortgage & you'll thank me later.
Thank you so very much for helping us get our loan. It’s been the very best loan experience we’ve ever received. We appreciate your honesty with keeping your word about the whole process. We definitely will recommend you to our friends and family. Remember we’ll come back to you guys when we refinance in 2 years.
J.R. and Shirley
The mortgage loan went very smooth and I so enjoyed working with you and Western Washington Mortgage. You and your staff made the transaction happen without any headaches. Thank you again, and I will pass your name to all.
Wanted to let you know that your service is the best I’ve ever received. I’ve bought and sold 9 homes and refinanced many times but have never gotten the same level of service that I’ve received from Western Washington Mortgage. Now if I could just get that song out of my head… Thanks again.
Ron and I would like to thank you for the gift basket full of goodies! That was completely unexpected and really made my day. You are the first company to even give us a thank you after closing a loan, so it was really nice and made us feel very loved! Thanks again for everything,
You took our information on day one. On day 10 we signed the papers. On day 13 the loan funded. These were calendar days! You found a perfect product for us, your fees were ½ of what we were going to pay with our existing mortgage holder, and you delivered on everything that you promised either on time or early.
Rob, I believe that you and your organization add incredible value to this process and address it with professionalism that is unmatched.
Joe and Sandy
They have handled two mortgage deals for me done great!
I was referred to Rob about 2 years ago when I was looking to refinance my condo. After sending Rob all of my loan notes, it took him about 2 hours to respond back. He let me know that after examining everything it would be in my best interest to stick to my current loans and provided a list of reasons detailing why he felt it wasn't a good time. It all made perfect sense, and I really appreciate his honest feedback and it didn't cost me a dime. I really respect him for that.
Working with Rob, I felt like I was working with a good friend. I could not have asked for better customer service and would not hesitate to refer any of my friends to him.
Thank you very much for your handling of our refinance. Your professionalism should be commended. I have had probably four loans for homes in my lifetime. By far you were the most helpful and genuine.
We found Rob based on a recommendation from a friend of ours. This is the second time we have used him for a mortgage, and both time the experience has been great.
Rob did a fantastic job of guiding us through each twist and turn of our mortgage application. His service is as good as it gets. We really enjoyed working with Rob and have continually been impressed by his clear and proactive communication, responsiveness, integrity, and knowledge of the process. We had a relatively complex situation but he brought us through it all with flying colors. Our deepest thanks goes out to Rob for making our home purchase go so smoothly and for his top-notch service. We hope to work with Rob again in the future and will gladly recommend to anyone we know.
Thank you so much for helping us every step of the way. You provided us with such excellent and personal customer service, and made the whole process smooth and easy, and we appreciate it. Your advice and sincere caring helped out our entire family.
Leni and Ricardo
Carrie and I would like to express our deepest heart felt graditude to each of you for assisting us in making our dream come true. I appreciate the personal touch given to us. Thanks for tolerating an “old soldier” that I’m sure has tested some of your patience. Thanks again.
Glen and Carrie
Jeff and I want to thank you for the goodie basket, of course-a terrific treat. But we most particularly want to thank you for being a terrific mortgage broker and making the process so easy. I just wish we had more money so we could buy more real estate with your help!
Jennifer and Jeff
I wanted to thank you again for all of your help with our recent home purchase. You and your staff were a pleasure to work with. I will not hesitate to recommend your services to any of my friends or acquaintances.
Rob is a great guy and will take great care of you.
Just wanted to send a quick note of thanks for assisting me buying my first home! With the outstanding teamwork you provided, you turned a stressful experience into a pleasant one. It was so nice knowing I had a supportive team of mortgage professionals behind me every step of the way. I look forward to working with you in the future!!
He is completely on "your side" working to your best interests.His I have worked with Rob on several home purchases and refinances. He always presents options, suggests what would be the most preferential solutions, and then expedites the application process efficiently. He is completely on "your side" working to your best interests.
His personality and easy demeanor make the process go easy.
Rob handled our house purchase and did such an amazing job, we came back and had ... Rob handled our house purchase and did such an amazing job, we came back and had him do our remortgage. He was helpful and responsive to all of our many questions and we highly recommend him to anyone needing help with a loan!
By far the best mortgage professional in the field!!! I have had several mortgages refinanced with two properties and my last refinance was with Rob Tamaela. He was able to deliver and helped me through the whole process to help me qualify for my refinance when other bigger mortgage companies said that my property value was not high enough just based on online values. Rob was willing to do research comparable houses sold in my area to see if it was worth paying out of pocket initially to have an appraisal. The appraisal came out higher than needed so I was able to refinance. By far the best mortgage professional in the field!!! I highly recommend him to anyone needing home mortgage financing.Mi S. Kenmore, WA
Yes. Rob is absolutely the best broker I have ever worked with. Despite the fact that the purchase of my house took an extraordinarily long time (deal on first house fell through due to builder's lack of professionalism), he stuck with me the entire way, explaining everything to me, answering all of my questions fully, and was an excellent advocate during the entire process. Yes. I recommend Rob to anyone and everyone who is looking to either buy a home or refinance...you can't go wrong with him!
We have bought two houses with him, and refinanced with him. I have been exceptionally impressed with Rob's service. For 8 years he has been my go to for all things mortgage. We have bought two houses with him, and refinanced with him. Rob is thoughtful, detailed, finds you the best deal, and most importantly takes the time to answer all of your question so you understand the process too. We will continue to use Rob for all of our mortgage needs!
Near the end it got very hectic but Rob still was very responsive, helpful, and ... My next door neighbor recommended Rob Tamela for my home refinance loan. I contacted Rob and told him my situation and we began the process. It was very uncertain at first but as time progressed Rob helped me stay on track and hit all my goals towards the closing date. Near the end it got very hectic but Rob still was very responsive, helpful, and always followed through until we closed the deal successfully and I was able to refinance my home for a new loan that was completely to my satisfaction. I so grateful to have Rob as my consultant and I probably couldn't have done it the same without him. thank you!!
I very enthusiastically recommend Rob!! Prior to that, a few years ago, he also ... I have had two great experiences with Rob. Most recently, he helped me when the big once-local bank could not. I very enthusiastically recommend Rob!! Prior to that, a few years ago, he also helped me. He is my go-to-loan agent!
He walked us through our first home buying experience and made it smooth and understandable. Rob was great to work with, very personable and timely. He walked us through our first home buying experience and made it smooth and understandable. We'd definitely use him again and recommend him to any friend or family member!