We’re proud of the service and value we’re able to provide our customers, and we’re pleased to share some of the letters we receive…
Molly and I want to express what a fantastic job you did of guiding us through each twist and turn of our mortgage application. We really enjoyed working with you and have continually been impressed by your clear and proactive communication, responsiveness, integrity, and knowledge of the process. We had a relatively complex situation but you brought us through it all with flying colors. Our deepest thanks goes out to you for making our home purchase go so smoothly and for your top-notch service. We hope to work with you again in the future and will gladly recommend you to anyone we know.
James & Molly H. Issaquah
You made the process smooth and un-confusing! Superb communication, always had an answer, very knowledgeable, confident, trustworthy, and friendly. Rob is very passionate about what he does and we feel we were greatly well taken care of and he even cares about us after we closed! We’re coming back for sure!
Jeff and I want to thank you for the goodie basket, of course-a terrific treat. But we most particularly want to thank you for being a terrific mortgage broker and making the process so easy. I just wish we had more money so we could buy more real estate with your help!
I wanted to thank you again for all of your help with our recent home purchase. You and your staff were a pleasure to work with. I will not hesitate to recommend your services to any of my friends or acquaintances.
I’m still stunned at the phenomenal customer service you provided. You made the home buying process fun and now I’m living in my favorite place in the world. Thank you so much for making this a fun and educational experience. Thank you for always taking the time to explain things to me. Thank you for being so happy to hear from me and making me feel like the most important person in the world. You are customer service. I’ll miss working with you and I’m looking forward to my next transaction.
I wanted to thank you for the nice ‘goodie’ basket I received on Wednesday – Very appreciated.
Also, I wanted to thank you once again for the outstanding job you and your team did on my recent refinance. Even though you and I have been in this business for a long time, finding a company or individual you can trust and have the confidence necessary to have them handle your personal loan request is not an easy task.
With my qualifications, I think you would agree that I could have chosen any lender or broker to process my request. I asked you to handle my refinance because of what I know about you and your company via our business relationship over the last couple of years. You are a man of integrity that has the best interest of the borrower in mind at all times. It is because of that integrity, trust and confidence I have in you that I asked you to handle my refinance.
You did not disappoint in any way. The process from start to finish took about half the time I thought it would. Your practice of frequently updating the status of my loan process via e-mail effectively eliminated any need for me to contact you for updates – very thorough and comprehensive! The signing and funding went very smooth and exactly how you told me it would happen.
Bottom line Rob, I am very pleased and thankful for your efforts and will not hesitate to refer anyone looking for help with a mortgage request to Tamaela Mortgage – having complete confidence their experience will be as good as mine has been.
My wife Sandy and I cannot thank you and your office enough.
Before coming to see you, we spent 56 days in an attempt to refinance our home loan with, what was then, our current mortgage holder. We had never been late with a payment and credit score was not an issue. Due to the inexperience of their loan experts and general lack of knowledge of their own product offerings there seemed to be this infinite loop of “better” packages available to us as we progressed. However, each package started the entire process over again in terms of time. On the 57th day I called you.
You took our information on day one. On day 10 we signed the papers. On day 13 the loan funded. These were calendar days! You found a perfect product for us, your fees were ½ of what we were going to pay with out existing mortgage holder, and you delivered on everything that you promised either on time or early.
Rob, I believe that you and your organization add incredible value to this process and address it with professionalism that is unmatched.
I will sing the praises of Tamaela Mortgage to anyone that will listen. You’ve earned these two customers for life.
Joe and Sandy
Ron and I would like to thank you for the gift basket full of goodies! That was completely unexpected and really made my day. You are the first company to even give us a thank you after closing a loan, so it was really nice and made us feel very loved!
Wanted to let you know that your service is the best I’ve ever received. I’ve bought and sold 9 homes and refinanced many times but have never gotten the same level of service that I’ve received from Western Washington Mortgage. Now if I could just get that song out of my head…
Thank you so very much for helping us get our loan. It’s been the very best loan experience we’ve ever received. We appreciate your honesty with keeping your word about the whole process. We definitely will recommend you to our friends and family. Remember we’ll come back to you guys when we refinance in 2 years.
J.R. and Shirley
Maury told me we got a nice gift basket from you…thank you! Everything went so smoothly and easily for our refinance. Our money is in the bank account today and I am very happy. Thank you for keeping me up to date on everything and making this transaction as harmless and stress-free as possible!
Thank you so much for helping us every step of the way. You provided us with such excellent and personal customer service, and made the whole process smooth and easy, and we appreciate it. Your advice and sincere caring helped out our entire family.
Leni and Ricardo
Thank you for the lovely gift. It came most unexpected.
The mortgage loan went very smooth and I so enjoyed working with you and Western Washington Mortgage. You and your staff made the transaction happen without any headaches.
Thank you again, and I will pass your name to all.
Thanks so much to you and your team! Your customer service level is impressive and unbeatable!! I feel more informed, responded to and taken care of than I ever have. I tell all of my friends and colleagues about you. When I’m talking to you or one of your team members, I feel like I’m your only client…thanks for placing such a high level of importance on the lost art of customer service. It truly goes a long way in my book.
Take care and I’ll make every effort to send more folks your way.
Carrie and I would like to express our deepest heart felt graditude to each of you for assisting us in making our dream come true. I appreciate the personal touch given to us. Thanks for tolerating an “old soldier” that I’m sure has tested some of your patience. Thanks again.
Glen and Carrie
Thank you very much for your handling of our refinance. Your professionalism should be commended. I have had probably four loans for homes in my lifetime. By far you were the most helpful and genuine.
Just wanted to send a quick note of thanks for assisting me buying my first home! With the outstanding teamwork you provided, you turned a stressful experience into a pleasant one. It was so nice knowing I had a supportive team of mortgage professionals behind me every step of the way. I look forward to working with you in the future!!